Frequently Asked Questions

Frequently Asked Questions

How do you recruit and screen your caregivers?

Granny NANNIES looks for only trained Certified Nursing Assistants (CNA) and Home Health Aides (HHA). All caregivers are thoroughly screened through stringent checks of their credentials, criminal background, work references, and physical condition. Just as important, they must display the kindness and compassion needed to care for others. In addition, Granny NANNIES is bonded and insured, and caregivers regularly keep up their in-service training to keep their license & skills current.

Do I have a say in the type of caregiver I receive?

Yes! Granny NANNIES will ask you key questions to help determine how to provide you or your loved one with the best caregiver possible. Then, we will identify those caregivers who are the best match for your requirements in terms of skills, hours, duties and compatibility.

What if I need to contact you on the weekends or after work hours?

All Granny NANNIES offices have on-call staff available to handle any of your needs, 24 hours a day, seven days a week. The Palm Coast office number is (386) 447-6551 and the St. Augustine office number is (904) 825-0272.

Are your services expensive?

Quality home care does not have to be expensive. In fact, rates for service are some of the most affordable in the industry while, at the same time, service standards are among the highest.

Will my insurance cover any of the home care services?

Granny NANNIES accepts many different types of long term care and workers' compensation policies. We are happy to investigate a patients benefits and submit an insurance claim if he or she is covered.

How do I sign up?

Please call our office at (386) 447-6551. We service all of Flagler and St. John's Counties. Our office will be happy to conduct a free, no obligation assessment of your needs and desires so that you can begin to receive "A helping hand and a gentle heart."